Facing heat over allegations of political bias in India, Twitter said it is committed to remaining unbiased and that its product as well as policies are never based on political ideology.
Twitter, which counts India among its biggest markets, asserted that the company “does not take any actions based upon political views or viewpoints”, neither does it use political ideology to rank content on its service.
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The statement comes against the backdrop of Parliamentary panel on information technology asking Twitter officials to appear before it on Feb. 11 over the issue of safeguarding citizens' rights on social media platforms.
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“There has been a lot of discussion about Twitter and political bias in India in recent weeks and the global real time communication platform today set the record straight... Twitter is a platform where voices from across the spectrum can be seen and heard. It is committed to the principles of openness, transparency, and impartiality,” Twitter said in a statement.
The social media giant has been summoned days after the members of Youth for Social Media Democracy, a right-wing group, protested outside its office alleging that Twitter has acquired an “anti-right-wing attitude” and has been blocking their accounts.
In its statement on Friday, Twitter argued that the content that appears in users' timelines, or the manner in which the company enforces its policies are impartial and said that it is “committed to remain unbiased with public interest in mind”.
Twitter's product and policies are never developed nor evolved on the basis of political ideology...Abuse and hateful conduct comes from accounts across the ideological spectrum and Twitter will continue to take action when its rules are broken.Twitter Statement
The U.S.-based company said it has a specialised, global team that enforces its rules with impartiality and that its India employees do not make enforcement decisions—which “by design” ensures fairness and objectivity.
“Every tweet and every account is treated impartially. We apply our policies fairly and judiciously for all. If there are ‘false positive' decisions, these are not political statements of intent; they are the basic human error rate of running the fastest, most open conversational tool in history,” Colin Crowell, global vice president (public policy) at Twitter, said.
The company said the public verification process on its platform is currently closed.
Twitter said it is working with Indian political parties to verify candidates, elected officials, and relevant party officials whose accounts will be active in the public conversation.
“To be clear, the parties themselves select the accounts for verification and then Twitter reviews these accounts to ensure they meet the company's verification standards,” it said.
Twitter emphasised that it verifies these accounts to “empower healthy election conversations” and to “provide confidence that these public figures are whom they claim to be”.
India is the world's largest democracy, and one of our fastest-growing audience markets globally. Twitter's real-time and open nature facilitates robust civic engagement on topics of national and local interest during elections. We are committed to surfacing all sides of the conversation as we enter the election season in this extraordinarily diverse cultural, political and social climate.Colin Crowell, Global Vice President (Public Policy), Twitter
He said the company endeavours to be “even more transparent in how we develop and enforce our policies to dispel conspiracy theories and mistrust”.
With ensuing general elections, the Indian government warned social media platforms of strong action if any attempt was made to influence the country's electoral process through undesirable means.
The government is also proposing to amend IT rules, wherein social media, online platforms and messaging apps will be made more accountable and be mandated to deploy tools to identify and curb unlawful content as well as follow stricter due diligence practices.
Over the last few months, social media players like Facebook, Twitter, and Google have promised to infuse more transparency into political advertisements on their platform, and have since announced a slew of measures as part of the election integrity efforts.
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