A passenger travelling with IndiGo Airlines has raised concerns over a weight discrepancy for the same bag at the airport, calling it one of the "biggest unnoticed scams".
In a post on X, the passenger accused IndiGo Airlines of inflating baggage weights at their check-in counters using inconsistent weighing scales.
"This is nothing less than daylight robbery," the user claimed as he demanded an explanation from authorities in his X post on Tuesday. According to the passenger, identified as Rattan Dhillon, during his travel on IndiGo flight 6E724 from Goa to Chandigarh, he found that his bag registered inconsistent weights on different weighing belts of IndiGo. It once showed 18 kg, 16 kg and 15 kg.
"Yesterday, while boarding flight 6E724 from Goa to Chandigarh, my bag showed 18 kg on one belt, 16 kg on another, and 15 kg on a third. When I questioned the discrepancy, the IndiGo staff simply replied, 'Sir, the 15 kg machine must be wrong, 18 is the correct weight," the user claimed.
One of the biggest unnoticed scams by IndiGo is the inconsistent weighing scales at their check-in counters.
August 5, 2025
Yesterday, while boarding flight 6E724 from Goa to Chandigarh, my bag showed 18 kg on one belt, 16 kg on another, and 15 kg on a third.
When I questioned the… pic.twitter.com/L6wOQFIwayAccording to the post, when he questioned the discrepancy in weights, the IndiGo staff suggested that the 18 kg reading was accurate. "Seriously? What's the justification for this? I ended up paying Rs 11,900 for extra baggage, including Rs 1,500 just for carrying an umbrella! (Receipt Nos: VYU6U-02, Z8GZTD-02)," the user shared his frustration.
He also shared that when he rechecked his bags' weight at his hotel, it showed as 15 kg, proving that IndiGo belts "inflated" the weight by 2-3 kg. "This is nothing less than daylight robbery, and passengers are being ripped off without realising it. IndiGo must be held accountable for this fraud," the user's post concluded.
IndiGo Responds
IndiGo responded to the user's allegations in a post on X, stating that all baggage weighing scales are maintained, routinely calibrated and certified by the airport authorities to ensure accurate readings.
"As part of our due diligence, we also conducted an internal review in coordination with the airport team, and no discrepancies were found with the equipment used during your check-in. The total checked-in baggage for you and your co-travellers was 52 kg across three passengers. In accordance with our Conditions of Carriage, this exceeded the permissible limit by 7 kg, for which the applicable excess baggage charges were levied," the airlines said.
Mr. Dhillon, we tried reaching on the registered contact number but were unable to connect. We would like to reassure you that all baggage weighing scales are maintained, routinely calibrated and certified by the airport authorities to ensure accurate readings. As part of our due…
August 5, 2025This is not the first time a passenger has complained about IndiGo's weighing scales. In January, another passenger flying from Chandigarh to Delhi shared that two different belts showed different weight readings for his luggage. The passenger even shared a video, showing the measurement in real-time to prove his argument. The clip showed two different readings for the same bag: once above 14 kg and then around 12.2 kg.
However, IndiGo responded to the passenger's viral Instagram post, noting that their machines are regularly calibrated by airport authorities.
"Hi, we appreciate you bringing this to our attention. We'd like to inform you that the weighing machines are calibrated and certified by the airport operator at regular intervals. Be assured, we have shared your feedback with the relevant team. Thank you for your understanding, and we look forward to welcoming you onboard again soon," the airline said.
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