- InterGlobe Aviation faces issues with its core reservation platform, affecting online access
- The airline is working with its partner to resolve the issue as a priority
- Customers needing immediate travel help can contact the airline's Contact Centre
InterGlobe Aviation Ltd. is facing issues with its core reservation platform, which has led to "difficulty" for customers to access its online services, according to a post on 'X' from the airline.
"We are currently experiencing intermittent issues with our core reservation platform, which may make it difficult for some customers to access our online services," the post said.
ALSO READ: 5:55 AM Flight, But No Take-Off Till Evening: SpiceJet Passengers Left Stranded At Pune Airport
The company further stated that it is currently working with its partner on resolving this issue on a priority basis.
Service Advisory
— IndiGo (@IndiGo6E) August 19, 2026
We are currently experiencing intermittent issues with our core reservation platform, which may make it difficult for some customers to access our online services.
Our teams are working on priority, with our partner, to fix the issue as soon as possible.…
Customers that are in need of immediate travel assistance can reach out to the airline via its Contact Centre for support related services, the post stated. It recommended tp those customers who have a later travel date to access their website and application again after some time.
"We sincerely regret the inconvenience caused and appreciate your patience and understanding," the post said.
ALSO READ: IndiGo Q1 Results: Airline Slips Into Net Loss Even As Revenue Climbs 20%; Fleet Count Falls
IndiGo remains India's largest airline, in terms of market shares, occupying close to 60%, outpacing its peers in terms of market share. The firm recently announced its financial results data for the first quarter of fiscal 2026-27, swinging to a consolidated loss of Rs 238 crore.
The company logged a net profit of Rs 20,496 crore in the year-ago period. The firm saw an uptick of 20% in revenue for the arforementioned period to Rs 24,584 crore, from Rs 5,227 crore in the previous financial year. The aviation company's Ebitda (earnings before interest, taxes, depreciation and amortisation) saw a 37% decline to Rs 3,267 crore from Rs 5,227 crore in the preceding fiscal. The Ebitda margin contracted to 13.3% from 25.5%, seeing a dip of 1,220 basis points.
Essential Business Intelligence, Sharp Market Insights, Practical Personal Finance Advice, Daily Fuel, Gold and Silver Prices and Latest Stories — On NDTV Profit.
