After more than 1,300 grievance sessions and over 10,000 complaints resolved, Delhi's Jan Sunwai programme is set for a digital upgrade, with LG Taranjit Singh Sandhu directing that complaints filed under the weekly initiative, which has been running since June, be acknowledged and tracked online within a fixed timeline.
The meeting also saw the announcement of a dedicated women's patrol force, modelled on Goa Police's Pink Force. The unit will comprise specially trained women personnel and be stationed at metro stations, colleges, schools and other locations identified as high-risk, particularly during vulnerable hours.
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Building On, Not Replacing, Existing Patrols
Delhi Police already runs women-led scooter and beat patrols around schools, colleges, markets and metro stations. The new unit would add a dedicated and branded force to these existing patrol efforts.
Police were also directed to sustain Operation Shishtachar, the anti-harassment and eve-teasing initiative around public spaces, which the LG had ordered police to strengthen near campuses and transit hubs in August. The Pink Force is the more distinctive new measure announced at this meeting.
Separately, local police stations and beat officers have been asked to step up foot and motorcycle patrols in areas with heavy footfall or elevated crime rates.
Addressed and interacted with @DelhiPolice officers at PHQ today to assess on-ground outcomes and strengthen citizen-centric policing.
— LG Delhi (@LtGovDelhi) September 22, 2026
Women and children's safety is a priority. Directed Delhi Police to establish a dedicated ‘Pink Force' - a dedicated visible and responsive… pic.twitter.com/qxao8GYNcn
Child Safety And Internal Reforms Also Addressed
Every police district has been asked to designate a nodal officer for child safety and conduct quarterly school sessions covering POCSO awareness, cybercrime, substance abuse and road safety.
On the internal front, the LG pushed for faster promotions, particularly for lower-ranking and women officers, along with scheduled grievance hearings at Police Headquarters.
The directives also called for tougher action against drug trafficking, stronger cybercrime-handling capacity, closer monitoring of major traffic bottlenecks, and efforts to turn police residential colonies into model zero-waste zones.
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