India's largest airline, IndiGo, was rocked by a series of flight disruptions in early December 2025, with over three lakh passengers getting impacted. This led to serious financial ramifications for IndiGo, which has totalled to Rs 2,000 crore, sources have exclusively told NDTV Profit.
IndiGo cancelled over 4,500 flights through Dec. 12. As a result of these untimely cancellations, IndiGo had to bear the cost of passenger refunds, hotel accommodations, and serve a Rs 22.20 crore penalty imposed by the Directorate General of Civil Aviation. The regulator also ordered the carrier to submit a Rs 50 crore bank guarantee.
The airline is also grappling with significant operational recovery costs. According to the Civil Aviation Requirements (CAR), the carrier is liable for Rs 10,000 in compensation for specific delays.
Some of the other major costs include transport, meals and courier services, having returned more than 50,000 pieces of misplaced baggage to passengers.
IndiGo had also announced a flight voucher worth Rs 10,000 in order to mitigate passenger grievances. It is estimated that over 50% of the passengers affected during the disruption between Dec. 6 and Dec. 9 will be eligible for a suite of relief, including CAR-mandated compensation, refunds and additional vouchers.
NDTV Profit has reached out to IndiGo for an official statement on total costs. A response is currently awaited.
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