HDFC Bank Ltd. has announced a scheduled downtime as it is conducting a system upgrade on Saturday, July 13, from 3 am to 4:30 pm.
The bank said it was upgrading its Core Banking System (CBS) to a new platform in a bid to enhance the banking experience for customers through improved speed, expansion of capacity for high traffic and boosting overall reliability.
System Upgrade Alert!
July 4, 2024
Our systems are undergoing an upgrade on Saturday, 13th July 2024, from 3 AM to 4.30 PM.
Some of our banking and payment services will be temporarily unavailable during this period.
For more details, click here: https://t.co/3QipoYoARB
Thank you for…The bank has advised customers to plan their banking activities accordingly, as some services will be temporarily unavailable during this 13 and a half hour period.
Critical Services Impacted During System Upgrade:
*As per limits set for each card variant
**IMPS, NEFT, RTGS, HDFC Bank A/c to A/c online transfer or Branch transfer
#Available for card usage. Card repayment via UPI and NetBanking not available, repayment via debit card available with restricted limits. Plan and make credit card repayments in advance, on or before July 12 (if the outstanding bill due date is July 12,13)
@Available for card usage. Loading via UPI and NetBanking not available, Loading via debit card available with restricted limits
HDFC Services That Will Be Affected On July 13
UPI
HDFC Bank account holders can continue to use the following UPI services from 3:45 am to 9:30 am and 12:45 pm onwards:
Send and receive money
Merchant payment (QR or online)
Balance enquiry
Set or change pin
The following UPI services will not be available from 3 am to 3:45 am and from 9:30 am to 12:45 pm.
Send and receive money
Merchant payment (QR or online)
Balance enquiry
Set or change pin
RuPay UPI Credit Card
The following services will continue to be available: Scan and Pay and online payments will be available through all bank and third-party apps which allow RuPay Credit Card linking (except Mobikwik & ShriramPay for limited period).
Scan and Pay and online payments through Mobikwik and Shriram Pay will not be available from 3:00 am to 3:45 am and 9:30 am to 12:45 pm during the system upgrade.
Debit Card
The following services will be available from 3:00 am to 3:45 am and 9:30 AM to 12:45 pm with restricted limits*
Cash withdrawal (with restricted limits mentioned below)
Balance enquiry
Cheque book/statement request
Set pin/change pin
Mobile number update
SMS registration
Except during the time mentioned above, all transactions will work in online normal mode (with full limit associated to the card and available balance in account)
Debit Card Restricted Limits - Cash withdrawal/PoS/ Online limit
Platinum Debit Card: up to Rs 20,000
Millennia Debit Card: up to Rs 20,000
Times Points Debit Card: up to Rs 10,000
RuPay Platinum Debit Card: up to Rs 10,000
Rewards Debit Card: up to Rs 10,000
MoneyBack Debit Card: up to Rs 10,000
The restricted limit is a combined limit for ATM cash withdrawal, PoS, online, contactless, standing instruction transactions. Other card variants may carry lower limit.
The following services will not be available from 3:00 am to 3:45 am and from 9:30 am to 12:45 pm.
Cash deposit
Fund transfer
Mini statement
Enquiry/Billpay services
Cardless cash withdrawal
Net Banking
The following services will be available during the system upgrade:
Demat, Cards and Loans: Only view services
Mutual Funds: Redemptions, Switch, View & Enquiry services, WealthFy reports, Risk profile and manage systematic section
Bill Payments: New billers can be added and existing billers can be viewed
All NetBanking and MobileBanking services will not be available from 3:00 am to 4:30 pm except for a few services mentioned in the available services column above.
IMPS, RTGS And NEFT
IMPS (Immediate Payment Service) – Instant fund transfer: Outward (Pay) and Inward (Receive) fund transfer will not be available from 3:00 am to 4:30 pm during the system upgrade.
Payout via NEFT/RTGS will not be available between 3:00 am to 4:30 pm during the system upgrade.
Credits Received will be processed with a delay post-completion of the system upgrade.
Debit And Credit Cards
Debit Card: The following services will be available with restricted limits between 3:00 am to 3:45 am and 9:30 am to 12:45 pm.
Online transactions
PoS transactions
Cash withdrawal at ATM
Following enquiry and non-financial transactions will be available without any impact:
Balance enquiry on ATM
Set or change pin
Block or hotlist card
The restricted limit is a combined limit for ATM Cash Withdrawal, PoS, Online, Contactless, Standing Instruction Transactions.
Credit Card: All Credit Card services and transactions will continue to work with no impact during the system upgrade.
HDFC Services Unavailable on July 13
These services will not be available from 3:00 am to 4:30 pm:
Standing Instructions for ECS, NACH, UPI and NetBanking.
All Services under e-Mandate.
Services under WhatsApp ChatBanking such as accounts, deposit and cheque services and profile related transactions.
ForexPlus Card: Loading the card via HDFC Bank NetBanking.
INR Prepaid Card: Loading of the card via HDFC Bank NetBanking and Loading of Corporate Prepaid Cards via NEFT/ e-CMS.
Standing Instructions - New Registration.
SETU.
Dukandar OD.
FINAGG.
Lead Insta (Parivartan).
DIAL – Digital Auto Loan.
MyBusiness Digital Banking (BizXpress).
Aadhaar Enabled Payment System (AePS).
Smart Saathi (Digital Distrubution Platform-DDP).
Consumer Durable (CD) Loan Un-Assisted Journey.
Consumer Durable (CD) Loan In-Store Journey.
Alternate Banking Channel Partners (ABCP).
Phone Banking IVR.
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