Zerodha, Groww Users Encounter Glitches As Dalal Street Scales New Peaks

Trading platform Groww has issued a statement saying that technical issues faced by its users have been resolved. Earlier on Monday, the company had informed in a post on X that its depository partner was facing issues in verifying sell orders with TPIN. As a result, some of its users were facing problems while placing sell orders.

Users of Zerodha and Groww had reported technical glitches on social media platform X, leaving them frustrated and unable to capitalise on the rally in benchmark stock indices.

Sensex and Nifty hit fresh record high after the exit poll predicted a clean win for the incumbent Prime Minister Narendra Modi-led Bharatiya Janta Party. S&P BSE Sensex surged nearly 3% to hit a record high of 76,738.89, while NSE Nifty 50 also marked a historic high of 23,338.70, reflecting the market's exuberance over the anticipated political outcome. However, the enthusiasm was dampened for users of Zerodha and Groww.

Social media platform X, formerly known as Twitter, erupted with complaints from traders, expressing their dismay over the malfunctioning platforms. FinTree, a user on X, wrote about Groww and Zerodha's downtime, questioning the utility of trading platforms that fail to function during crucial market movements.

Another user lamented the financial losses incurred due to the inability to execute trades promptly, attributing it to the incompetence of Groww's app development team.

Similarly, another user @_PreScribbles criticised Groww for its unreliability, labeling it as a "useless app" in light of its failure during the crucial market opening.

Zerodha also faced the brunt of user frustration, with complaints pouring in about its poor service and frequent server outages. Another user, Ronak Dani, criticised Zerodha's performance, emphasising the significance of seamless service during critical market hours.

Soubhagya Sahoo, a market observer, expressed disappointment over Zerodha's consistent failures on significant trading days, implying a lack of reliability on crucial occasions.

Another user, Pakshal Palrecha, highlighted the recurring pattern of Zerodha's servers crashing during significant market movements, prompting investors to consider shifting to alternative brokerage accounts.

Notably, both trading platforms have lakhs of customers. Zerodha has a user base of 73.93 lakh, while Groww has a customer base of 99.31 lakh.

An earlier version of this copy has been updated with Groww's response .