No Late-Night Calls Or Foul Language, Loan Recovery Agents Beware: RBI

"In the context of customer service, another area which is engaging the attention of the RBI is the harsh recovery methods used by certain lenders, without having adequate checks and controls over their recovery agents," Mr Das said at a banking event. "We have received complaints of customers being contacted by recovery agents at odd hours, even past midnight. There are also complaints of recovery agents using foul language. Such...