HCLTech Joins Salesforce As Agentforce Partner To Drive Agentic AI Innovation
The partnership aims to strengthen the landscape of autonomous and AI-enabled virtual agents, enabling enterprises to modernise their SaaS applications with advanced multi-modal AI technology.
Artificial intelligence is quickly transforming the financial services industry, revolutionizing how businesses operate, including dealing with employees and interacting with customers. And now, it has been announced that HCL Technologies Ltd. has been selected by Salesforce Inc., a cloud-based software company and CRM platform, to be part of its Agentforce Partner Network. Salesforce’ Agentforce is an autonomous artificial intelligence application that provides specialised support to employees and enterprises.
As an Agentforce partner, HCLTech will leverage its Salesforce digital modernisation expertise to help enterprises across industries, and especially in financial services. HCLTech will work with Salesforce to deploy AI-driven agents in a bid to improve user experiences.
In a recent report, Salesforce predicts that in 2025, autonomous AI agents will transform employment and the workplace. These agents will develop the ability to govern other agents, negotiate with one another, buy goods and services on behalf of customers, and even create new agents.
HCLTech and Salesforce together aim to strengthen this growing landscape of autonomous and AI-enabled virtual agents, enabling enterprises to modernise their SaaS applications with advanced multi-modal AI technology.
The two companies will also assist organisations in accelerating their adoption of AI-driven agents. The partnership allows HCLTech to assist enterprises in transitioning from simple chatbots to sophisticated AI solutions capable of handling complex, multi-channel interactions.
In this regard, HCLTech and Salesforce are partnering to bring agentic AI to PenFed Credit Union, America's second-largest federal credit union, accelerating its journey towards enhanced member engagement and operational efficiency.
“PenFed is collaborating with HCLTech and Salesforce to bring a next-generation, AI-powered agent experience to our members and employees, enhancing service and support like never before,” said Atif Munir, chief technology officer, PenFed Credit Union.
“At HCLTech, we empower clients with AI-driven agents to enhance operations, improve customer service and drive innovation. Being chosen as a Salesforce Agentforce partner reflects our dedication to leveraging cutting-edge technology and highlights our role in shaping the future of AI," said Sadagopan S, executive vice president and global head of SaaS and Commercial Applications, HCLTech.
