Niva has a diversified product mix, with retail/group health accounting for 68%/31% as of 9MFY25. (Photo Source: NDTV Profit)
Niva Bupa has undergone a digital transformation to enhance customer experience in areas of policy management, claims tracking, telemedicine, etc. These initiatives should help the company expand its reach, attract tech-savvy customers, reduce operational costs and improve servicing capabilities. The company has a well-diversified distribution model, with agents/corporate agents/ brokers/direct contributing 30%/28%/29%/13% of the mix...