Wipro Bags Multi-Million-Dollar Contract From Etihad Airways For AI, Cloud-Based IT Transformation
Wipro will help migrate Etihad Airways’ legacy systems and improve operational efficiency across workplace, network, infrastructure, and service management.
Indian technology major Wipro Ltd. has been selected by Etihad Airways, the national airline of the United Arab Emirates, to lead its comprehensive technology modernisation. Etihad is preparing for the AI era and it has picked Wipro for the job. Wipro will enable the migration of Etihad Airways’ legacy systems and improve operational efficiency across key identified areas, including workplace, network, infrastructure, and service management to enhance user experience.
As part of the five-year contract, Wipro FullStride Cloud will deliver a customised cloud-based solution that will provide Etihad Airways real-time insights into their resource utilisation and improve operational agility and scalability for their global operations.
Wipro will also integrate generative artificial intelligence modules across the airline’s IT framework - from automation of data centres to conversational support to end-users, as part of the deal. Gen AI will also provide intelligent device management and insights that will help optimise performance and resolve potential disruptions proactively for Etihad Airways.
Vinay Firake, CEO, Asia Pacific, Middle East and Africa, Wipro Ltd., said, “We are excited to embark on this journey with Etihad Airways and enable them to adapt to the dynamic needs of the aviation industry. Through our proven expertise in digital transformation and AI-powered solutions, we will deliver seamless, efficient and innovative services to their customers."
Etihad Airways will also gain access to Wipro's Innovation Lab in the UAE, which will play a role in enhancing their technology to meet the evolving demands of their global operations.
Frank Meyer, Chief Digital Officer, Etihad Airways, said, "We look forward to working with Wipro to prepare for the AI era, with an emphasis on innovation, sustainability, and cost optimisation. Together, we aim to elevate our customers' experiences through advanced automation, intelligent operations, and enhanced observability.”
The financial details of the deal have not been disclosed by Wipro as yet.
