In an unfortunate mid-air incident on Tuesday, a SpiceJet passenger was stuck inside an aircraft lavatory for around an hour due to malfunctioning of the door lock.
The incident occurred onboard the flight from Mumbai to Bengaluru on Tuesday, and the airline is providing a full refund to the passenger, according to a SpiceJet spokesperson.
The airline has also apologised for the inconvenience caused to the passenger.
Soon after landing at the Bengaluru airport, an engineer opened the lavatory door, and the passenger came out.
Details about the passenger could not be immediately ascertained.
"On Jan. 16, a passenger unfortunately got stuck inside the lavatory for about an hour on SpiceJet flight operating from Mumbai to Bengaluru, while the aircraft was airborne due to a malfunction in the door lock."
"Throughout the journey, our crew provided assistance and guidance to the passenger. Upon arrival, an engineer opened the lavatory door, and the passenger received immediate medical support," the spokesperson said in a statement on Wednesday.
The spokesperson also said the passenger is being provided a full refund.
Meanwhile, there are complaints from passengers about not getting ticket refunds for flights that were cancelled in December.
Many passengers have taken to social media flagging about the delay in getting the refunds from SpiceJet.
In a recent post on X, designer Shivi Pal said she was yet to get the refund for the ticket booked on SpiceJet flight from Varanasi that was cancelled on Dec. 27, 2023.
"Wishing you all an Unhappy New Year with #spicejet. It has been almost 14 days since Dec. 27 when my Spicejet flight from Varanasi airport was cancelled at night & till now no refund has been received inspite of groundstaff taking passenger details," she said in the post on Jan. 11.
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