What Tata Group Chairman N Chandrasekaran Told Air India Employees

The Tata Group is preparing to turn the recently acquired Air India financially fit, upgrade its fleet and make it the most technologically advanced airline globally, PTI reported.

Tata Group Chairman N Chandrasekaran, in a virtual address to Air India employees, said the organisational redesign will be “probably the largest transformation and the change” they will go through, according to the PTI report.

• Tata Group will focus on four core areas: To provide best-in-class customer service, make Air India the most technologically advanced carrier in the world, upgrade and modernise the fleet and hospitality, in and off flight.

• The fleet will be upgraded by bringing in new wide- and narrow-body aircraft, and the airline will fly to “many destinations".

• The conglomerate will work towards bringing in the best technology in terms of apps, website, mobile channel, social media, Tata NEU app to provide Air India access to consumers.

• Air India will use modern cloud infrastructure and deploy artificial intelligence, machine learning algorithms and mine data to get “intelligence on a real-time basis and offer the most personalised experience any airline passenger can have".

• To enhance consumer experience, he asked the employees to start with ensuring timeliness, every time.

• All of the core areas will be managed along with financial discipline. Tata Group acquired Rs 15,300 crore-debt of the airline.

• "Maharaja Hospitality" will be brought back.

• Many changes including organisational redesign, process changes, digitizing of process and individual departmental changes will be brought in.

• Targets will be set at individual, departmental and company levels in the coming months.