Anand Mahindra Stresses On Speed, AI And Global Trade In Speech At Tech Mahindra AGM — Read Full Text
"In this new world of uncertainty, trust is your company’s currency, and a deep understanding of AI is its edge," Anand Mahindra said at the Tech Mahindra AGM.
During the annual general meeting of Tech Mahindra Ltd. held on Thursday, Anand Mahindra highlighted that effective application of AI and trust are the major factors contributing to the company's progress.
Mahindra also emphasised on the steady progress the company has made towards its plans for fiscal year 2027. The IT major's promise of 'scale at speed' is "resonating strongly with clients worldwide and is proving to be a solid foundation to build on", he added.
Read the full text of Anand Mahindra's AGM speech here:
Since our last Annual General Meeting, the world has changed in ways that were unimaginable at this time last year. As I mentioned in my annual shareholder letter, we are experiencing unprecedented shifts in geopolitics, in climate change, in escalation of theatres of war. It is almost as if some unseen force is wielding a giant kaleidoscope, and every twist of the lens causes a pattern to disappear and reappear in a new and unfamiliar form. The rules of international trade are being rewritten, markets have swung, supply chains are shifting, and global alignments are in a flux.
In this new world of uncertainty, trust is your company’s currency, and a deep understanding of AI is its edge. Trust has been part of your company’s DNA since its inception as a JV with British Telecom. It is trust that enabled your company to make a success of its counterintuitive decision to acquire Satyam Computers. It is trust which has enabled your company to nurture and continue decades-long partnerships with eminent clients. And I am optimistic that trust will see us through the current shifting sands.
Your company also has an edge in the area of AI, which is reshaping businesses and society. At TechM we have adopted AI not merely as a tool but as a powerful force. I like to think of AI as a brilliant child prodigy born in a library, with access to the entire world’s knowledge and an extraordinary capacity to collate and apply it. But like all prodigies, it needs to be nurtured and guided to achieve its full potential for good. Your company recognises its responsibility to apply AI to serve the best interests of our clients and the greater good of society. With its deep expertise and focus on tangible results, TechM is helping its clients harness the full potential of AI. The next frontier is clear: responsible implementation and measurable returns – the true test of AI’s promise.
I would like to believe that our reliance on the twin pillars of trust and effective application of AI is a major contributory factor to the progress your company has made in garnering major logos. Let me share some aspects of the company’s progress in the year gone by, which make us cautiously optimistic about the future.
Your company has made steady progress against the FY 27 plan. Its promise of “Scale at Speed” is resonating strongly with clients worldwide and is proving to be a solid foundation to build on. This is reflected in a recent third-party NPS survey, where your company is now in the top industry quartile. The CXO NPS has also significantly improved over the last year, and employee satisfaction is at the highest level since the pandemic.
A lot of this improvement can be attributed to the successful implementation of Tech Mahindra’s strategy of “AI Delivered Right.” There has been an expansion of expertise at the leadership level for capabilities like Consulting Services, GCC Practice, Customer Experiences, and more. Continuous learning is also a keystone and a competitive imperative for AI Delivered Right. We have established partnerships with Mahindra University and other leading institutions to ensure access to relevant learning across strategy, domain technology and process. The goal is simple – to build an adaptable, future-ready workforce aligned with evolving client needs.
The groundwork has been laid in the first year of transformation for our evolution. Tech Mahindra is ready to Rise – with confidence, clarity and cohesion.
