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Meet SIA, SBI's AI-Powered Chatbot For Customers Assistance
SBI's chatbot will handle customer queries, guide them through products SBI Intelligent Assistant (SIA) undergoing beta testing SBI says over 80% of its transactions done in non-branch journeys
05 Sep 2017, 07:56 AM IST 
SBI's SIA helps answer customer inquiries in terms of loans, deposits and other services.
State Bank of India (SBI), the largest public sector bank in India, has launched its own chatbot to handle customer queries and guide them through its range of retail products and services. Named SBI Intelligent Assistant or SIA, the chatbot is currently undergoing beta testing. SIA is powered by Artificial Intelligence (AI) and is a continuation of SBI's efforts to streamline its banking operations by identifying key work processes ...
