Mumbai's Chhatrapati Shivaji Maharaj International Airport, operated by Adani Airport Holdings Ltd., has bagged the prestigious level 5 accreditation for "customer experience" from Airports Council International World, a media release stated on Wednesday.
CSMIA is the first airport in India and third airport in the world to receive ACI's level 5 accreditation, which is the highest distinction awarded by ACI.
"CSMIA is thrilled to stand among the world's leading airports to receive this esteemed recognition. This prestigious accreditation is the outcome of our dedication to understanding and enhancing the passenger experience," AAHL Director Jeet Adani said.
The airport operators credited its accreditation to design thinking methodologies which enabled the development of innovative solutions that address the needs of all stakeholders including airlines, retail and lounge partners, and regulatory bodies.
Electronic-gates at the entry to T2 being increased from 24 to 68, which is the highest number of e-gates at the kerbside at any airport in India, the release stated. (Photo source: Chhatrapati Shivaji Maharaj International Airport)
"There is no greater manifestation of business success than a company's ability to serve its customers. Every moment, it is this guiding principle that I urge all members of Adani Airports to dedicate their hours to," Adani Group Chairman Gautam Adani posted on X.
There is no greater manifestation of business success than a company's ability to serve its customers. Every moment, it is this guiding principle that I urge all members of Adani Airports to dedicate their hours to. And there can be no greater feeling of gratitude than to have… pic.twitter.com/Xha2zXovkX
January 8, 2025CSMIA was also honoured with the Confederation of Indian Industry's "National Award for Excellence in Energy Management" in September last year.
Being based in India's financial hub of Mumbai, CSMIA is among the country's most frequented airports. In November 2024, it logged a total passenger footfall of 4.77 million passengers, which comprised 3.4 million domestic and 1.37 million international travellers.
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