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This Article is From Dec 05, 2022

ICICI Bank - Customer Centricity The Mainstay: Prabhudas Lilladher

ICICI Bank - Customer Centricity The Mainstay: Prabhudas Lilladher
An ICICI Bank Ltd.'s branch exterior. (Photo: Vijay Sartape/ BQ Prime)

BQ Prime's special research section collates quality and in-depth equity and economy research reports from across India's top brokerages, asset managers and research agencies. These reports offer BQ Prime's subscribers an opportunity to expand their understanding of companies, sectors and the economy. 

Prabhudas Lilladher Report

ICICI Bank Ltd. at its analyst day reiterated its strategy of delivering an improved 360-degree customer journey through healthy internal culture, customer centricity, seamless processing and delivery, continuous tech investment and stronger brand reputation.

While no explicit financial guidance was given, bank stated that focus would remain on risk calibrated operating profit and in turn return on capital, while asset quality would remain a cornerstone.

Managing Director and Chief Executive Officer reiterated bank's stance of assessing employees based on overall bank performance as individual targets hinder offering a holistic experience.

Our perception of commentary was that ICICI Bank would continue to profitably grow by focusing on superior customer experience.

Click on the attachment to read the full report:

DISCLAIMER

This report is authored by an external party. BQ Prime does not vouch for the accuracy of its contents nor is responsible for them in any way. The contents of this section do not constitute investment advice. For that you must always consult an expert based on your individual needs. The views expressed in the report are that of the author entity and do not represent the views of BQ Prime.

Users have no license to copy, modify, or distribute the content without permission of the Original Owner.

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