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Airbnb Is Spending Millions of Dollars to Make Nightmares Go Away
Inside Airbnb’s “black box” — how a secretive safety team (and $50 million in payouts) helps the company keep bad things quiet.
22 Jun 2021, 05:57 PM IST
(Bloomberg Businessweek) -- The first-floor apartment on West 37th Street, a few blocks south of Times Square, was popular with tourists—so popular that a set of keys was left at the counter of a nearby bodega for Airbnb renters to pick up. That’s where a 29-year-old Australian woman and a group of her friends retrieved them, no identification needed, when they arrived in Manhattan to celebrate New Year’s Eve in 2015. The apartment h...
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