Kore.ai Collaborates With Microsoft To Accelerate Enterprise AI Transformation
The partnership will help enterprises deploy Kore.ai's Agent platform and pre-built business solutions within their Microsoft environments.
Kore.ai, a provider of enterprise conversational and generative artificial intelligence, has announced a partnership agreement with Microsoft, expanding its integration with Microsoft’s cloud and AI ecosystem.
The partnership brings together Kore.ai's advanced agent platform and purpose-built business solutions with Microsoft's hyperscale infrastructure and AI services, enabling enterprises to adopt AI at speed and scale.
The partnership will help enterprises deploy Kore.ai's Agent platform and pre-built business solutions within their Microsoft environments, with AI agent access to employees.
The collaboration delivers several integrations:
AI For Work + Microsoft 365 Copilot Chat: With Microsoft 365 Copilot Chat as the front-end interface, Kore.ai's AI for Work powers the backend with enterprise search, contextual understanding and domain-specific agents (for HR, IT, recruiting) and custom citizen agent capabilities. This combination personalises the employee experience and enables enterprise search within the Microsoft 365 Copilot and Teams interface.
Agent Interoperability: Agents built on the Kore.ai Agent platform can interoperate with agents built on Microsoft Copilot Studio, allowing them to be accessed via Copilot Chat or Microsoft Teams.
Azure AI Foundry & No-Code/Pro-Code Development: Kore.ai's Agent platform is integrated with Azure AI Foundry and infrastructure services. This helps enable enterprises to build, deploy and customise Kore.ai agents in a no-code/pro-code environment, accelerating the development and rollout of agentic solutions.
AI For Service + Microsoft Dynamics 365: Kore.ai's AI for Service integrates with Dynamics 365 CRM, Contact Centre and customer service tools to help drive digital and voice automation to drive higher containment. The solution can be hosted on Microsoft Azure, allowing it to meet enterprise-grade requirements for scale, privacy, compliance and governance.
AI For Process + Microsoft Power Automate: Kore.ai extends Power Automate with its agentic capabilities, allowing enterprises to move beyond task automation into intelligent processes.
"By integrating deeply with Microsoft technologies, we're empowering customers to unify AI-driven collaboration, automation and service delivery into one intelligent enterprise layer, delivered securely and at scale," Raj Koneru, chief executive officer of Kore.ai, said.
"This collaboration will empower businesses to streamline their operations, enhance productivity and drive innovation across key sectors," said Puneet Chandok, president of Microsoft India and South Asia.
