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This Article is From Sep 09, 2019

Startup Street: Zomato’s Cutting Jobs But India’s Most Sought-After Startups Are Hiring

Startup Street: Zomato’s Cutting Jobs But India’s Most Sought-After Startups Are Hiring
Employees work on laptop computers as pair of sandals sit on the floor inside a company’s head office in Mumbai, India. (Photographer: Dhiraj Singh/Bloomberg)

This week on Startup Street we have Zomato laying off hundreds of employees as it updates its tech platform with bots, or internet robots, and artificial intelligence. On the other hand, LinkedIn's back with its list of the most sought after startup employers in India and most of them are hiring. WeWork's pre-IPO jitters are getting worse; and hyperlocal startup MilkBasket may be close to bagging another round of funding. Here's what went on.

Zomato Lays Off Hundreds Of Employees, Cites Automation

Restaurant aggregator and delivery service provider Zomato let go of 541 employees from its merchant and delivery partner support teams yesterday after it updated its tech platform with artificial intelligence and bots.

The unicorn is offering a severance pay of two-four months, depending on the employee's tenure with the company, a spokesperson told BloombergQuint. This comes within less than a month after it fired 60 people from the same department.

“Over the last few months, we have seen our technology products and platforms evolve and improve significantly,” according to a statement issued by Zomato. “While the business has continued to grow consistently, this has led to an overall reduction in direct order-related support queries.”

The platform dramatically improved the speed of service resolution such that now only 7.5 percent of its orders need support, down from 15 percent in March, according to the statement.

Nearly 52-69 percent of all repetitive and generic job roles face the risk of disruption according to a study carried out by Teamlease Services in October last year. However, this don't necessarily mean unemployment, instead a change in the type of jobs available, the report had said.

Of all the companies that responded to a survey carried out by the All India Management Association and PwC, 49 percent said they have implemented artificial intelligence in their businesses and were seeing benefits.

Business, on the other hand is thriving, according to recent tweets by Zomato's Founder Deepinder Goyal. He claimed total monthly income earned by its delivery partners has surged past the Rs 200-crore mark for the first time, to Rs 216 crore. He also said the company aims to add 10,000 new jobs from direct employment and contracts in September.

Zomato's delivery partner fleet has grown five times over the last year, yesterday's statement claimed.

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