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IRCTC Launches 'AskDisha' For Customer Support And Engagement
14 Oct 2018, 09:35 PM IST 
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An average of four million users visit the ticketing site of the IRCTC daily.
New Delhi: The Indian Railway Catering and Tourism Corporation Limited (IRCTC) Saturday launched 'AskDisha' (Digital Interaction to Seek Help Anytime) -- a chatbot powered by artificial intelligence (AI) for improving customer services of railway passengers, a statement from railways said. A chatbot is a special computer programme designed to simulate conversation with users, especially over the internet.
