Proposed Insurance Commission Cuts: Will Savings Reach Customers?
The proposed changes to insurance distribution commissions have triggered a wider question beyond the impact on insurers and distributors: who ultimately benefits if commissions come down — customers, insurance companies or the wider distribution ecosystem? The issue is still at the consultation stage, but experts discussing the proposals highlighted a mismatch between what is currently paid out through distribution and what policyholders receive in terms of suitability, service and claims support.
