Zomato’s Reply Wins Hearts After User Cancels Order Over ‘Non-Hindu Rider’
Food delivery app Zomato won hearts all over the Internet with its reply to a customer who cancelled an order that was assigned to a “non-Hindu” rider.
Amit Shukla took to Twitter to express his dissatisfaction over being assigned a “non-Hindu rider”, and demanded his order be cancelled. The food delivery platform, whose Twitter handle is known to for its quirky tweets, talked about unity but not without sparking a debate with its response.
Food doesn't have a religion. It is a religion. https://t.co/H8P5FlAw6y
July 31, 2019“Food doesn't have a religion. It is a religion,” Zomato tweeted. The tweet, which has now garnered over 20,000 retweets, garnered applause from users, and also led to the food aggregator issuing a clarity on its non-discriminatory guidelines.
The debate took an uglier turn, when users alleged “discrimination” and “double standards” by the food delivery service against Hindus. In response, Zomato Founder Deepinder Goyal reiterated the values his company stands by and reminded everyone of “the idea of India”.
We are proud of the idea of India - and the diversity of our esteemed customers and partners. We aren't sorry to lose any business that comes in the way of our values. 🇮🇳 https://t.co/cgSIW2ow9B
July 31, 2019Several users on the microblogging platform tweeted about boycotting the application. As of 10.30 p.m, #boycottZomato was trending on Twitter India after #IStandWithAmit. Four out of the five top trending topics in India were due to Zomato's tweet.
A few Twitter users questioned Zomato for its ‘Halal' tag on restaurants that offer Halal-compliant food. Clarifying the issue, the online food delivery service said, “the Halal tag on Zomato is a result of restaurants seeking distinction—not us as an aggregator.”
Food for thought pic.twitter.com/zZ3k6YfuzI
July 31, 2019Zomato's rival Uber Eats India, too, showed solidarity.
.@ZomatoIN, we stand by you. https://t.co/vzjF8RhYzi
July 31, 2019Former Jammu and Kashmir Chief Minister Omar Abdullah lauded the company.
Respect. I love your app. Thank you for giving me a reason to admire the company behind it. https://t.co/nohfkYsrJQ
July 31, 2019
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