Telecom leader Bharti Airtel launched India's first online self care service which will enable pre-paid customers to get itemized bills, manage their account and subscribe to value added services.
"Airtel prepaid mobile customers can visit the new self care website to receive and activate customized offers on 'my airtel, my offer' (MAMO), view tariff and top up options, request for the itemized bill and more," Bharti Airtel said in a statement.
Airtel is the first company to come up with this service after the Telecom Regulatory Authority of India on January 6 issued 'Telecom Consumers Protection Regulations, 2012', where it asked operators to provide itemized bills at a price not exceeding Rs 50.
So far, there was no regulatory binding on companies to provide itemized bill to pre-paid customers and they had no documentary records of their phone usage.
The Trai regulation also directed operators to provide details of tariff plans, available balance and details of the value added services activated on a connection any time, free of charge to their subscribers.
Customers will have to register on Airtel's website by submitting their pre-paid number and password that will be sent to them on their mobiles.
Once the account opens on Airtel website, customer will have option to access services like check balance, validity, recharge history, handset details, itemized bill and recharge.
This kind of facility was earlier available for post-paid user only.
For getting itemized pre-paid bill, Airtel customer will have to pay Rs 50 to the company and can request for the same bill again without paying extra money.
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