"Painful Decision": Zomato Sacks 541 Employees As Automation Improves

"Over the last few months, we have seen our technology products and platforms evolve and improve significantly. While the business has continued to grow consistently, this has led to an overall reduction in direct order-related support queries," Zomato said. The company claimed it has improved the speed of service resolution and now only 7.5 per cent of its orders need support, down from 15 per cent in March. Zomato said that the...