IRCTC handles the catering, tourism and online ticketing operations of the Indian Railways.
- IRCTC's POS billing machines have already been introduced in train no. 12627-28, SBC-NDLS Karnataka Express on a pilot basis.
- The POS billing machines are being introduced in trains in phases.
- Hundred POS machines are being commissioned in the next phase on 26 trains.
- There are 50 rakes (composition of coaches forming a train) of the identified 26 trains. Each rake of the train shall be provided with 2 POS machines each to start with which shall be progressively increased as per the usage and responses from the passengers, IRCTC said.
- The service providers managing the onboard services of IRCTC are also being trained at its central kitchen in Noida to use POS machines.
- The training shall commence with effect from 21.03.2018 and shall continue till 24.03.2018 for the first batch, IRCTC said.
- IRCTC is also deploying its officials onboard on these trains for the purpose of monitoring the catering services.
- These Officials are also being provided with Tablets (Tab) which will be used for collection of passenger feedbacks, IRCTC said.
- Recently, IRCTC announced its partnership with ride-hailing firm Ola to let users book an Ola cab via IRCTC's website and app.
- IRCTC handles the catering, tourism and online ticketing operations of the Indian Railways.
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