ServiceNow To Acquire Moveworks, Use Agentic AI To Improve Employee Experiences

Artificial intelligence platform ServiceNow has announced that it has signed a definitive agreement to acquire enterprise automation company Moveworks. The acquisition will help combine ServiceNow’s agentic AI and automation strengths with Moveworks' front-end AI assistant and enterprise search technology to improve employee experiences. 

Together with Moveworks, ServiceNow will continue to drive use of its agentic AI platform to accelerate enterprise adoption and innovation across key growth areas, including CRM. 

ServiceNow and Moveworks aim to enhance employee engagement with a universal AI assistant, along with more perceptive AI-based enterprise search, to find fast answers to requests, automate and complete everyday tasks, and increase productivity. 

The majority of Moveworks’ current customer deployments already use ServiceNow to access enterprise AI, data, and workflows, pointing to a smooth integration for the companies.

“With the acquisition of Moveworks, ServiceNow will take another giant leap forward in agentic AI-powered business transformation,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. 

“Becoming part of ServiceNow presents an incredible opportunity to accelerate our innovation and deliver on our promise through their AI agent-fueled platform to redefine the user experience for employees and customer service teams,” said Bhavin Shah, co-founder and CEO, Moveworks.

With its new agentic platform growing to nearly 5 million employee users in about 18 months, and nearly 90% of its customers deploying the technology, Moveworks’ front-end AI agent and enterprise search services will expand ServiceNow’s reach to employees in an organisation. ServiceNow is already one of Moveworks’ more than 100 technology integrations, and the companies have approximately 250 mutual customers.

In initial integration phases, ServiceNow and Moveworks will deliver a unified, end-to-end search and self-service experience for employees across workflows. As domain specific AI agents proliferate to accomplish tasks across HR, CRM, finance, IT, and more, ServiceNow will connect, analyse and manage AI agents, ensuring agents work in harmony across tasks, systems, and departments.

According to ServiceNow, use cases with Moveworks could include front-end employee automations for sales, CRM, finance, and HR.