Infosys-Lufthansa Strategic Alliance to Elevate Air Travel with Cutting-Edge Tech! Big News For Bengaluru Too

Aviation's next-gen leap! Infosys and Lufthansa have unveiled a dynamic digital collaboration in India. And there is some great news for Bengaluru too.

This comes at a time when aviation sector is dealing with never-seen-before challenges, such as fluctuating fuel prices, growing operational complexity, and unstable international politics. At the same time, aviation safety, efficiency, and customer experience are elements that airlines can’t compromise on.

In order to overcome these challenges, accelerate digital transformation and drive innovation in the aviation industry, Infosys has entered into a long-term collaboration with Lufthansa Group, a global aviation group, and Lufthansa Systems GmbH, an airline IT provider.

As part of the engagement, LSY and Infosys will establish a global capability centre in Bengaluru. This GCC will aim to enhance Lufthansa Group’s software and product development as well as increase support for LSY’s products for the external airline market customers. 

The centre will develop future-ready and sustainable aviation IT products and data-driven solutions leveraging the capabilities of Infosys Topaz, an AI-first offering using generative AI technologies. These solutions aim to help LHG and LSY customers to improve their aviation safety, efficiency, customer experience, and competitiveness while enabling them to manage volatile demand.

Ashiss Kumar Dash, EVP and global head, services, utilities, resources, energy, and sustainability, Infosys, said, “By leveraging our AI-readiness with Infosys Topaz and industry cloud solutions like Infosys Cobalt Airline Cloud, we will help Lufthansa Group optimize operations and enhance customer experiences, paving the way for a new era of sustainable and efficient air travel.”

The GCC will help accelerate Lufthansa Group’s digital transformation by adopting modern technologies and AI. Working closely with LSY, the GCC will enhance existing solutions across functions such as finance, flight navigation, network and schedule design, and aircraft and crew operations.

Thomas Rückert, CIO of Lufthansa Group, said, “Infosys’ expertise in digitalisation and innovation using AI and data-driven solutions will be instrumental in optimising our operations, enhancing passenger experiences, increasing the productivity and stability of our operational processes - for sustainable growth.”

Thomas Wittmann, CEO, Lufthansa Systems, added, “At Lufthansa Systems, we champion a modular approach to solutions and collaborations, ensuring adaptability and tailoring to the unique needs of each airline. By combining our deep aviation expertise with Infosys’ global technology prowess and establishing a dedicated GCC, we are not only enhancing our one-stop-shop offerings but also accelerating the pace of digital innovation across the aviation industry.”

Over the years, Infosys has worked with aerospace original equipment manufacturers, global airlines, and digital-native travel platform and solution providers to deliver technology solutions and industry expertise across the aviation value chain. By leveraging its recently launched industry offering, Cobalt Airline Cloud, Infosys aims to enhance passenger experiences, drive operational efficiency, and contribute to the aviation industry’s sustainability initiatives.