Cracked Up! Swiggy Instamart Customer Uses Google Gemini Nano AI To Edit Egg Photo, Gets Full Refund

In a post that has gone viral on social media, a Swiggy Instamart customer who received a tray of eggs with only one cracked egg is alleged to have used Google's Gemini Nano AI to edit the photo by adding over 20 cracked eggs to get a refund.

An X user, Kapilansh, recounted how someone ordered eggs on Swiggy Instamart and only one came cracked, but instead of simply raising a complaint, the customer allegedly exploited artificial intelligence (AI) to extract money from the quick commerce platform.

Within seconds, AI is said to have transformed a tray of mostly intact eggs into an image showing 20+ realistically cracked ones.

The post read,"Someone ordered eggs on Instamart and only one came cracked. Instead of just reporting it, they opened Gemini Nano and literally typed: "apply more cracks." In a few seconds, AI turned that tray into 20+ cracked eggs — flawless, realistic, impossible to distinguish." [sic]

According to the account, the edited picture was then submitted to chat support as proof of damage for a Rs 245 refund. The support agent "took one look at the 'proof'," processed a full refund and closed the case without questioning the authenticity of the photo.

"Our refund systems were built for a world where photos were trustworthy,” the post warns, arguing that such workflows are now "up against 2025-level AI — and they're getting absolutely destroyed."

The author adds that if even a small chunk of customers exploits such tools, quick-commerce unit economics "won't just suffer — they will implode." [sic]

"AI isn’t the villain here," the viral post concludes. "The real problem is verification systems stuck in the past.” For India’s growing quick-commerce players, the incident is a reminder that the next battle over fraud may be fought not between humans and machines, but in an escalating contest of AI versus AI.