Kore.ai Named Leader In Conversational AI For Customer Service In Forrester Report

Kore.ai, a conversational and generative artificial intelligence platform technology provider, announced it has been named a Leader in The Forrester Wave: Conversational AI for Customer Service, Q2 2024. Kore.ai was evaluated alongside 13 other conversational AI providers, and had the highest score in the Current Offering category.

It received the top scores in the Vision, Roadmap and Partner Ecosystem criteria (in the Strategy category) and in the Language Models and Generative AI support, Orchestration of AI Assets, Omnichannel, Digital User Experience, Voice Support, Answer Management, Business Insights and Trust, Security and Privacy criteria (in the Current Offering category), the company said.

“AI is a deeply transformative technology that can profoundly impact the enterprise in many ways. We have demonstrated the positive impact of AI through our ability to anticipate market needs and consistently deliver at scale. The recognition from Forrester validates for us our robust platform strengths, vision and commitment to innovation,” said Raj Koneru, CEO and founder of Kore.ai. 

Forrester evaluated 14 vendors in the conversational AI market, who are working to orchestrate multiple AI assets to deliver smarter, more useful chatbots and intelligent virtual assistants.

“Kore.ai’s offering moves from strength to strength, with leading omnichannel features, modern security and trust capabilities, and an excellent digital user experience. Kore.ai injects modern AI into many customer service use cases, making it a good fit for companies wanting AI capabilities across the contact centre,” the Forrester report stated.