API Holdings Powers Digital Health Technology Stack With IBM Instana AI Solution

API Holdings Ltd, digital healthcare platform and the parent company of the entities owning brands such as PharmEasy, Thyrocare and Retailio, has announced a collaboration with IBM to harness artificial intelligence-driven automated observability to manage their application stack using IBM Instana.

This has allowed the company to deliver seamless healthcare services to customers while accelerating time-to-market for new services, API said.

With IBM Instana, API has deployed full-stack, real-time observability across its complex microservices architecture, ensuring incident detection, root cause analysis and continuous performance optimisation for its consumer and enterprise applications.

This has resulted in up to 30% reduction in mean time to resolution for issues, improved developer productivity and created a scalable observability foundation for future growth of their application landscape, the company said.

"IBM Instana has become our command centre for incident management — intuitive, developer-friendly and powerful. From real-time alerts to precise root cause analysis, it plays a central role in maintaining our application uptime ultimately enhancing customer trust," said Vivek Kumar Singh, vice president of engineering at API.

IBM Instana is currently deployed across three major businesses owned by API — PharmEasy, Thyrocare and Retailio — to monitor critical applications. Its integration with automation systems and collaboration tools enables real-time alerts through chat platforms and rapid incident resolution via virtual meeting platforms.

"Succeeding in today's competitive digital healthcare sector demands always-on performance and instant incident resolution," said Viswanath Ramaswamy, vice president of technology at IBM India & South Asia. "Our work with API exemplifies how having insights-driven visibility of application and infrastructure environments can enable healthcare businesses drive productivity, innovate at pace, stay resilient, and continually deliver value to customers."