Quick Commerce To Employ 5-5.5 Lakh People By Next One Year, Predicts TeamLease Report

The Indian quick-commerce industry is expected to grow to $5 billion on the back of the rapid expansion, a report by TeamLease Services stated on Wednesday.

This will result in the creation of jobs for about 5-5.5 lakh people in the next year, according to the recruitment agency's data.

Quick commerce refers to ultra-fast deliveries, often within 10-15 minutes.

Currently, the sector employs 2.5-3 lakh outdoor delivery partners and 70,000-75,000 under-the-roof employees. This includes dark stores and warehouses, the study said.

"India's Q-Commerce sector is expanding at an unprecedented rate, with the market size projected to reach $5 billion by 2025, growing at a CAGR of 10-15%. The surge in last-mile delivery, dark store operations, and warehouse management roles is mainly due to increasing categories of products, a rise in the number of cities and growth in volumes,” TeamLease Services Senior VP and Business Head Balasubramanian A told PTI.

He predicts that jobs under the roof and delivery partners will increase by 50% each, thereby resulting in overall jobs in the Q-Commerce sector to over 5-5.5 lakh in the next year.

According to Balasubramanian, as attrition rates remain high, businesses must prioritise workforce skilling, structured retention strategies, and AI-driven workforce management to build a sustainable talent pipeline and drive long-term growth.

The report is based on data from 19,000 TeamLease associates from January to December 2024.

The report revealed that employment distribution data indicates that Karnataka (20%), Maharashtra (19%), and Telangana (13%) are the primary hubs for Q-Commerce jobs, while Haryana and West Bengal each account for 4% of the workforce.

The sector is also characterised by a high concentration of entry-level roles, with 71% of employees holding 10th or 12th-grade qualifications.

This reflects a focus on basic skill sets such as smartphone proficiency, digital literacy, and last-mile delivery expertise, said the report.

However, the industry faces a significant challenge with high attrition rates driven by intense competition and frequent job-switching, it stated.

To address this, companies are increasingly investing in workforce training, upskilling programs, and structured retention strategies to enhance efficiency and ensure long-term workforce stability, added the report.

—With PTI inputs