Technology company Cognizant has announced an expanded partnership with agreement management company Docusign to enhance customer support and drive digital transformation.
The two companies will work together to provide innovative intelligent agreement management solutions that optimise customer service management and streamline agreement processes globally.
As part of a multi-year agreement, Cognizant will provide customer support services for Docusign, including assistance with eSignature, billing inquiries and technical support.
Over the course of the agreement, Cognizant and Docusign plan to focus on:
Real-Time Customer Assistance: Seeking to quickly and efficiently address technical issues and inquiries, with the goal of further improving customer satisfaction.
Learning And Development Resources: Developing comprehensive training with the aim of helping customers deploy Docusign solutions effectively and achieve business objectives.
Expanded Back-Office Support: Planning to enhance service management and maintain seamless operations for customers, contributing to overall efficiency.
Onboarding Consultations: Collaborating to provide new customers with important tips and help for setting up, launching and managing Docusign solutions easily, including offering recommendations on connecting other systems with Docusign.
"Together we have the opportunity to expedite the advancement of our Docusign IAM platform and deliver more intelligent and efficient solutions to our customers," said Kelly Morgan, chief customer officer of Docusign. "Cognizant's expertise in AI and digital transformation will empower us to continue driving innovation and effectively address the ever-changing demands of our customers."
"Our collaboration with Docusign allows us to help them improve service performance and provide a superior customer experience," added Anurag Sinha, senior vice president and business unit head of communications, media and technology of Cognizant. "By introducing advanced digital solutions, we are optimising service delivery and ensuring Docusign's customers receive the support they need."
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