Most GCCs In India Investing In Gen AI, Upskilling Teams In The Technology
The adoption of artificial intelligence within global capability centres in India is accelerating, with nearly 70% of centres investing in generative AI, according to the EY India GCC Pulse Survey 2024. The survey showed that 78% of GCCs are upskilling teams for gen AI adoption, while 37% are piloting use cases, highlighting a shift from experimentation to practical applications of AI.
The report highlighted insights from 88 GCCs in India across various industries and functions. When asked about GCCs' top three priorities for 2025, 100% of respondents identified climate change and sustainability agenda as the top focus area. This was followed by 85% wanting to expand functional capabilities and 61% wanting to drive enterprise-wide digital transformation.
Key risks for GCCs include the rising cost of talent, challenges in attracting talent, and improvement in leadership development.
Regarding the top three areas where GCCs plan to leverage gen AI, 69% said customer experience, including applications such as automated chatbots, personalised support, and sentiment analysis. Around 57% cited operations, and 47% aim to leverage gen AI for IT and cybersecurity.
For 51% of GCCs, growth is reliant on technology rather than expanding headcount, with a clear emphasis on reskilling staff in emerging areas such as AI. Data and analytics skills are essential to GCCs, with strong demand for these skills to be integrated into service offerings.
Around 76% of GCCs are integrating talent into global teams, while 78% are upskilling internal teams for gen AI adoption. Business intelligence and data visualisation skills are in demand. For 71% of GCCs, fostering a leadership-driven innovation culture is a key differentiator. Additionally, 34% believe driving a "digital mindset" is critical to improving workplace flexibility.
The report also revealed that the risk of confidential information leaks due to increasing cyberattacks and data breaches is a top concern for GCCs. With hybrid and remote work expanding the attack surface, security intelligence and monitoring is a priority for 73% of GCCs. Additionally, 82% believe it is crucial to enhance cybersecurity awareness among employees while implementing robust cybersecurity policies.
GCCs are also increasing their budgets for technology and transformation initiatives, with 26% allocating over 20% of their budget to these areas, according to the report.
-
Indians Are Travelling, But Not Every Journey Is A Holiday | The Week In Whys
Pilgrims, patients and working women are the real travellers, and the system hasn't quite caught up with them.
-
Getting To Work Costs Women More | The Reason Why
It is not just about women paying more than men. It is about women paying much more in cities than in villages.
-
AI Bias In Investing Cannot Be Eliminated, But It Can Be Governed
Framing is a particularly important example as identical financial information presented in terms of gains rather than losses can lead an LLM to reach a different assessment.
-
Joining The Dots | Dark Skies, Steady Diya: Why Hope Holds This Diwali
With war, a weak rupee and foreign outflows weighing on sentiment, policymakers at the NDTV World Summit and market veterans at NDTV Profit Ignite: Diwali Edition offered the same advice: stay invested and filter out the noise.
-
The Curious Case of Equitas Small Finance Bank And A CEO Who Quit For Stock
PN Vasudevan believes persistent investor concerns over a perceived conflict of interest had become a governance overhang on Equitas Small Finance Bank's stock, even as the lender improved profitability and asset quality.
-
Talking Points This Week: AI Cash Burn, A Tiger Comeback And An India That Still Finds Its Own Path
India is not immune to higher oil or tighter global liquidity, yet its earnings base is broader, its domestic policy levers are still available.
-
Foreign Investors Own Half Of HDFC Bank and ICICI Bank. An LTCG Cut Could Matter Most Here
Foreign portfolio investors have US$115 billion parked in HDFC Bank, ICICI Bank. If the government cuts long-term capital gains tax, Jefferies says returning foreign money could land here first.
-
'Never Seen This Level Of Negativity': Sandeep Tandon Says The Next Rally May Be Closer Than You Think
Veteran investor Sandeep Tandon says foreign selling is easing, large-caps are due a comeback and mid-caps are crowded, while he turns positive on gold, power and pharma this Diwali.
-
Indians Stay With Family, Not In Hotels | The Reason Why
India still lacks enough clean, reliable and affordable hotels for budget-conscious travellers.
-
The Economic Imperative: Analysing The Material Driving Force Behind India-Canada Strategic Reset
This economic complementarity is further reinforced by deep institutional investment ties and talent mobility, which form the bedrock of the bilateral framework.
