Google Unveils Extended Repair Program For Select Pixel Models — Details Inside
Instead of repairing the screen, Google may provide an entirely new Pixel 9 Pro Fold to qualifying customers at no extra cost.
Google has announced an extended repair program for a limited batch of Pixel 9 smartphones following the detection of hardware problems in a few models. The company noted that the move is aimed at delivering timely solutions, including free repairs or full replacements in some cases. The extended repair program is specifically available for Pixel 9 Pro, 9 Pro XL, and 9 Pro Fold models. Users can get support for fixing display and functionality issues in these Pixel phones.
“Google has determined that a limited number of Pixel 9 Pro and 9 Pro XL devices may experience issues that affect the functionality of the device. Google is offering an extended repair program. This program provides support coverage for affected devices. Coverage lasts for 3 years after the original retail-purchase date,” the company said on its support page for Pixel phones.
“Your Pixel 9 Pro or 9 Pro XL may qualify for this program. Eligibility requires a vertical line on the display. It must run from bottom to top. Display flicker on Pixel 9 Pro devices also qualifies. Your phone might not qualify for the extended-repair program. However, similar display or other issues may still be covered,” the post added.
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After device inspection and eligibility confirmation, users can visit any Google walk-in centre, authorised service provider to fix display issues in their Pixel phones. Users can also access the repair support through Google’s online platforms.
For the Pixel 9 Pro Fold, eligible customers may be offered a full device replacement free of charge instead of just a screen repair, according to Google.
It’s worth noting that the extended repair support does not cover every Pixel 9 Pro, Pro XL, or Pro Fold. According to Google, devices with cracked screens, damaged cover glass, or evidence of liquid damage will be excluded from screen replacements under this scheme. Those who don’t meet the criteria can still rely on standard warranty service if available, or choose to pay for repairs outside of warranty.
“Any repair under this extended-repair program is warrantied for 90 days, subject to local consumer laws. This program does not extend Google's liability for other phone issues which may be covered under Google's Limited Guarantee,” Google said.
