Rural Connectivity Up, Internet Adoption Down: TRAI Report Flags Digital Divide Challenge

Even as India's telecom infrastructure continues to expand—especially in rural regions—new data from the Telecom Regulatory Authority of India reveals a concerning stagnation in actual internet adoption. The report for the January–March 2025 quarter highlights a paradox: rising access, but slowing engagement.

According to the TRAI report, the total number of internet subscribers declined marginally by 0.11%, dropping from 970.16 million to 969.10 million. This marks the second consecutive quarter where internet growth has been largely flat, despite significant government and private investment in digital infrastructure.

The broadband subscriber base also saw a minor dip of 0.09%, falling to 944.12 million, while narrowband users decreased to 24.98 million. This decline comes even as India’s overall telecom subscriber base grew to 1.2 billion, showing a 0.91% quarterly increase, largely driven by mobile and fixed wireless access (5G-FWA).

One of the key highlights of the report is the continued rise in rural connectivity. Rural teledensity improved to 59.06%, up from 58.29% in the previous quarter. Rural wireless subscriptions alone grew 1.33%, reaching 531.18 million. The rural share in total subscriptions also nudged up from 44.31% to 44.53%.

But this growth in physical connectivity has not translated into increased digital usage. The internet density in rural India remains at just 45.03 per 100 population, while urban India boasts 110.79 per 100—indicating near saturation.

Experts suggest India may be hitting a demand plateau in urban markets, where most users are already online. Meanwhile, in rural regions, affordability, digital literacy, and content relevance remain major barriers. This stagnation in internet growth poses a challenge to the government’s digital public infrastructure agenda and to telecom operators betting on data-driven revenue expansion.

This divergence is also reflected in the financial metrics: while Average Revenue Per User hit a new high of Rs 182.95, and Gross Revenue rose 1.93% to Rs 98,250 crore, these gains appear to be coming from existing users consuming more, rather than new users entering the digital economy.

As India lays the groundwork for 5G rollouts and explores 6G R&D, the TRAI data serves as a reality check. Connectivity is no longer the biggest hurdle—adoption is. Bridging this gap will require more than just spectrum auctions and fiber rollouts; it will demand targeted investments in digital literacy, vernacular content, and last-mile affordability.