Gen AI To Revolutionise Every Sector: Tata Sons Chairman Chandrasekaran

Generative artificial intelligence will have a significant impact on nearly every sector in the country in future, according to Tata Sons Chairman N Chandrasekaran. "GenAI will not only improve productivity, but also create impact we hitherto have not seen or imagined," he said.

Addressing the 29th annual general meeting of Tata Consultancy Services Ltd., Chandrasekaran said on Friday that, "In Tata Group, we're in the midst of executing over 100 GenAI projects. All these projects are demonstrating very tangible business impact in terms of customer experience, productivity and efficiency."

Tata Group companies are also using GenAI to analyse large documents such as tender documents, and this is reducing sales cycles, Chandrasekaran added.

"AI will empower every employee to perform at a higher level of productivity," he said. In e-commerce, GenAI aids Tata Group companies in creating product catalogs, delivering conversational shopping experiences, and providing personalized offers, he said.

In manufacturing, it assists shop floor workers with troubleshooting. While in healthcare, connected medical devices with AI and GenAI boost productivity, enable remote care, and address skilled labour shortages.

According to Chandrasekaran, global energy needs are substantial, yet current energy demand projections fail to consider the extra energy needed to support the advancement of GenAI and its related data centre infrastructure. "The key is to lower the cost of energy while making the shift towards renewables," he said.

Apart from AI and new energy, supply chain, secure networks and talent are the key trends that are shaping priorities for businesses.

In FY24, TCS consolidated AI and cloud expertise by creating its AI.Cloud unit. The company offered upskilling, doubled down on partnerships and focused on creating its own AI and Gen AI-led IP and platforms.

Post the pandemic, which resulted in supply chain shocks, there was an economic slowdown especially in developed markets, he said, adding that the global economy is expected to grow at 3.2% in 2024 and 2025.

"We have set a target to reduce our absolute Scope 1 and Scope 2 emissions by 70% by 2025 and become net zero by 2030," the TCS chairman said. "We're well ahead of our targets and have achieved a reduction of 80% in Scope 1 and 2 emissions in FY 2024 over a baseline of 2016."

"India in this environment is doing very well and is poised to do very well," he said.