Several consumers have raised concerns on social media over the quality and safety of products delivered through Swiggy Instamart, with videos and photographs allegedly showing insects in flour, worms in chocolates and mould inside cakes sold under the Noice brand.
In one widely shared video, a customer claimed to have found flies inside a sealed packet of freshly ground atta ordered through Swiggy. The user alleged that this was not the first time they had encountered problems with Noice products purchased through the platform and urged consumers to exercise caution.
“This is not the first time I am seeing issues with NOICE brand products ordered from SWIGGY,” the customer wrote, adding that flies were visible inside the unopened flour packet shortly after delivery.
ALSO READ | US Consumer Cracks? Pizza, Groceries Flash A Warning Wall Street Isn't Hearing
The complaints have triggered discussions online about food safety, quality control and accountability in quick-commerce services, which promise rapid delivery of groceries and packaged food products.
While refunds may address individual customer grievances, the incidents have raised broader questions about product storage, inspection procedures, supply-chain monitoring and the checks carried out before items reach consumers.
NDTV Profit contacted Swiggy seeking its response to the complaints but had not received a reply at the time of publication.
ALSO READ | Jubilant Foodworks Q2 Business Update: Revenue Grows In Double Digits, Domino's India Adds 88 Stores
Essential Business Intelligence, Sharp Market Insights, Practical Personal Finance Advice, Daily Fuel, Gold and Silver Prices and Latest Stories — On NDTV Profit.