In an initiative that will help passengers save time, Delhi airport operator, DIAL, on Tuesday announced the launch of a self-service mechanism which enables passengers to drop their luggage, collect tags and complete the check-in process more efficiently and swiftly. The new service eliminates the need for boarding passes and biometric validation as the information is available in the tags.
Delhi's Indira Gandhi International Airport is the first in the country to offer the facility, and the second globally after Canada's Toronto Airport.
The new one-step quick baggage drop solution reduces the check-in process to just 30 seconds from one minute, DIAL (Delhi International Airport Ltd) said.
Availability Of Self-Service Bag Drop Facility
As part of the new mechanism, the airport has installed around 50 self-service bag drop (SSBD) units across Terminal 1 and Terminal 3 for passengers. These units are currently available with three airlines - Air India, IndiGo and Air India Express.
How Does Self-Service Bag Drop Facility Work
The conventional mechanism takes around one minute, under which travellers print boarding passes and collect baggage tags at common-use self-service (CUSS) kiosks.
Upon reaching the baggage drop units, passengers have to scan their boarding passes or face biometric cameras and proceed to drop their bags on the conveyor belt.
The quick drop solution facility, a one-step process, eliminates the need for boarding passes or biometric validation since these details are already available on the baggage tag.
significantly reduced from approximately one minute to just 30 seconds. (3/3)
June 18, 2024Benefits Of Self-Service Bag Drop Facility
Under the new mechanism, passengers can collect and attach their luggage tags at CUSS kiosks upon arrival at the airport. After passengers place their bags onto the SBD conveyor belt, the system opens the respective airline's application on the SBD machine with a single click.
This reduces the processing time from about a minute to 30 seconds.
What To Do In Case Of Dangerous Goods
When the passengers agree to the dangerous goods self-declaration form with a single click, the SBD system internally checks all relevant criteria and business rules defined by the airlines. Once verification is complete, the bag is automatically processed.
(with PTI inputs)
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