A customer allegedly found a live white worm in a partly eaten sandwich at PAUL restaurant in One Horizon Centre on Golf Course Road, Gurugram. The customer, Sulabh Mathur, was having breakfast there with friends, reported NDTV.
Mathur said the group arrived around 11 am and ordered six to seven dishes. He had already eaten nearly half of his sandwich when they noticed something moving on the meat. He then filmed the worm crawling over the sandwich and shared the video on Instagram.
"Shocking incident at Paul's, Horizon Centre today! We went for breakfast around 11 AM and ordered 6-7 dishes. We were horrified to find A LIVE WORM in their Caesar Salad!" Mathur wrote in his post.
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Mathur recorded the incident and shared it on Instagram, where it quickly drew widespread attention. The video had received over a million views. Social media users reacted strongly to the video, with several questioning how a live worm could have ended up in food served at an upscale restaurant while some commenters shared their own negative experiences with the restaurant.
Mathur described the incident as "extremely disturbing and concerning" and alleged that food hygiene had been compromised. He also urged customers to be careful and vigilant about the food they are served according to reports quoting his social media post.
PAUL responded to Mathur's post with an apology, saying the incident did not meet its standards and that the restaurant takes food safety and hygiene seriously.
The restaurant also asked Mathur to check his messages and said that it was committed to making the situation right. Mathur subsequently shared a screenshot of the communication from PAUL India team. NDTV reported that he criticised the response as appearing like a standard apology and stated that other social media users had shared similar experiences at PAUL outlets.
As per the current status, there is no confirmed report of a food safety inspection, laboratory test, fine, sealing of the outlet, FIR or other punitive action arising from this incident.
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