Kochi Riders Get Highest Rating On Uber; Delhi-NCR Tops Booking

Uber riders in Kochi were the highest-rated passengers in 2024, with an impressive average rating of 4.9 out of 5, the cab aggregating platform revealed on Thursday.

The company released its report "How India Ubered in 2024 - A Year in Rear View", sharing insights as to how people across the country used the app in the year gone by.

"The riders of Kochi were loved most by drivers during the year, with the city having the highest average rider rating of 4.9 out of 5. As many as 95.8% of the trips rated in Kochi saw drivers giving their riders a full 5-star rating," Uber India said.

Pune Uber riders ranked second on the highest-rated passengers list, with an average rating of 4.82, followed by Ahmedabad at 4.81.

Meanwhile, riders in Kolkata got the lowest rating of 4.649, followed by Mumbai and Delhi-NCR at 4.711 and 4.714 respectively. The national average rider rating on Uber was 4.74 out of 5 stars.

The report stated that Indians travelled more using the Uber platform in 2024 than ever before.

"Collectively, Uber trips spanned a staggering 9.2 billion kilometres last year. To put this into perspective, if someone were to cover this distance at a constant speed of 120 km/h (the maximum allowed on India's National Expressways) it would take 8,752 years to complete," the company said.

During the year, budget options Uber Auto and Uber Go were the most preferred mode of travel.

Delhi-NCR recorded the highest number of Uber trips, followed by Bengaluru, Hyderabad, Mumbai, Pune and Kolkata.

While the most number of Uber trips were booked from Delhi-NCR, Mumbai topped the list of most late-night journeys. In a feat of no surprise, riders in Bengaluru took the first prize in booking the most number of Uber rides for their work commute.

December 2024 saw the highest number of rides being booked in a single month, Oct. 9, 2024 — the period during Durga Puja and Navratri — witnessed the highest number of trips booked in a single day.

Uber launched several new offerings in 2024, including its flagship white-glove option Uber Black and the country’s first licensed premium app-based bus product Uber Shuttle.