Airtel mobile internet users in Mumbai reported an outage in their mobile data services on Friday.
Several users took to social media platform X to flag issues regarding the alleged outage. Airtel is yet to release an official statement.
Outage tracking website Downdetector also showed issues with Airtel's services.
Several users reported outages in the past 24 hours.
As of 3:07 p.m., Downdetector logged up to 54 reports in comparison to the baseline of nine reports, showing a significant spike in users with grievances regarding their Airtel internet blackout.
A majority (53%) of the reports on Airtel from the site were about problems with mobile internet, with 25% of the reports mentioning their issue as 'no signal' and 22% dealing with problems with their landline internet.
Users said they felt "helpless" and many tagged the telecommunication company's social media handle to bring its attention to the matter. Some reported that the company was not responding to requests from customers to fix the issue.
@Airtel_Presence Once again the internet service is down and the area in charge is not responding..Sunil 9172282698. Feel helpless . 302 Shree Krishna Commercial Complex Goregaon West Udyog Nagar Goregaon West..Kindly restore services.
May 23, 2025They also shared their personal contact information and locations in hopes that they may have their issues addressed and resolved as soon as possible.
Advertisement@airtelindia from last 1 hour airtel network down
May 23, 2025
Mumbai 400068Others reported facing poor connectivity in their localities. Users also complained that the company's chat bot was inadequate in addressing their problems, giving replies like, "It seems you're not connected to the internet. Try to reconnect your device and chat later."
#Interesting Hey @Airtel_Presence I got to know, how ur chat bot fooling customers. Actually the reason for internet issue is Network Outage in entire area, because your signal tower is shutdown. But chat bot provides silly pre defined replies to us #airteldown 🤷🏻♂️ @airtelindia pic.twitter.com/WSi1IsdnZw
May 23, 2025 @Airtel_Presence facing poor connectivity in my area. Internet speed is 4 kbps. Location - Mustergate, Naval Dockyard Mumbai 400001.
May 23, 2025This seems to be a recurring issue, as users across India reported similar problems with Airtel on May 14, Downdetector had logged up to 8,400 reports about their Airtel network being down, with around 65% reporting the lack of a signal, 20% saying they had mobile network problems and 15% complaining about lack of internet services.
AdvertisementThe services were subsequently restored by the firm, which Airtel confirmed via text message to their users.
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